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TTEC Canada
Customer Service Representative - Overnight Shift - Work from Home in Canada 03KN7
TTEC Canada
  • Remote (Montreal, QC, Canada)
  • Bringing smiles is what we do at TTEC… for you and the customer. As a  Customer Service Representative working the overnight shift remotely in Canada,  you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.   This position is open to residents of British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, Ontario and Saskatchewan.  What You’ll be Doing  Do you have a passion for helping others? Do you enjoy understanding the needs of the customer and providing them with new recommendations and solutions?  Are you results oriented?  Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solutions for their issues with a smile, you’ll be the difference between their customer experience being just average to an exceptional one.   You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world. As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.    The training and probation period will be during day shift hours. After that period, you will be working during night shift hours from 11PM to 6:30AM Eastern time.   During a Typical Day, You’ll Answer incoming communications from customers   Conduct research to provide answers for customers to resolve their issues  Understand customers’ needs and provide alternative solutions including upselling products or services  What You Bring to the Role  6 months or more of customer service experience  Ability to read, write, and speak English. In this role you will be interacting with global customers and coworkers whose primary language is English.  High school diploma or equivalent  Recognize, apply and explain your product or service knowledge   Computer experience  Must already reside in one of the following Canadian provinces: British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec and Saskatchewan. Not eligible in Alberta.  What You Can Expect   All positions are permanently remote and full-time  Supportive of your career and professional development   An inclusive culture and community minded organization where giving back is encouraged   A global team of curious lifelong learners guided by our company values   Ask us about our paid time off (PTO) and wellness and healthcare benefits   And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)   Visit  www.mybenefits.ttec.com  for more information.   About TTEC   Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.   TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.  
    Mar 27, 2023
    Full time
    Bringing smiles is what we do at TTEC… for you and the customer. As a  Customer Service Representative working the overnight shift remotely in Canada,  you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.   This position is open to residents of British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, Ontario and Saskatchewan.  What You’ll be Doing  Do you have a passion for helping others? Do you enjoy understanding the needs of the customer and providing them with new recommendations and solutions?  Are you results oriented?  Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solutions for their issues with a smile, you’ll be the difference between their customer experience being just average to an exceptional one.   You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world. As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.    The training and probation period will be during day shift hours. After that period, you will be working during night shift hours from 11PM to 6:30AM Eastern time.   During a Typical Day, You’ll Answer incoming communications from customers   Conduct research to provide answers for customers to resolve their issues  Understand customers’ needs and provide alternative solutions including upselling products or services  What You Bring to the Role  6 months or more of customer service experience  Ability to read, write, and speak English. In this role you will be interacting with global customers and coworkers whose primary language is English.  High school diploma or equivalent  Recognize, apply and explain your product or service knowledge   Computer experience  Must already reside in one of the following Canadian provinces: British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec and Saskatchewan. Not eligible in Alberta.  What You Can Expect   All positions are permanently remote and full-time  Supportive of your career and professional development   An inclusive culture and community minded organization where giving back is encouraged   A global team of curious lifelong learners guided by our company values   Ask us about our paid time off (PTO) and wellness and healthcare benefits   And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)   Visit  www.mybenefits.ttec.com  for more information.   About TTEC   Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.   TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.  
    Dalar Babakhanyans
    REMOTE ADMINISTRATIVE ASSISTANT
    $18.00 - $30.00 hourly
    Dalar Babakhanyans
  • Remote
  • Job description Under direct supervision, performs a wide range of office administration duties for assigned functions or program areas, duties may be complex in nature and may involve access to confidential information. May research, investigate, and/or resolve program data or issues. Drafts documentation, reports, or presentations. Represents program or unit and provides information and assistance to internal and external customers. Job Duties: Collects, compiles, and analyzes programmatic and operational data, and investigates underlining trends, irregularities, and possible causes for the change in data. • Documents underlying trends, irregularities, and possible cases for change in data • Evaluates data for quality and completeness. • Performs validation and testing ng of a plan to ensure adequacy. • Prepares reports, and makes recommendations or determinations based on analysis. • Processes and reconciles all payments from all license programs alongside along-side alongside all licensing team members to improve the licensing process. • Provide internal and external assistance to all customers. Preferred Qualifications and Skills: • Ability to demonstrate strong written and verbal communication skills. • Two years’ work experience providing direct customer service. • Two year’s work experience in regulatory or licensing-related programs • Proficient knowledge of Microsoft Outlook, Microsoft Excel, and Microsoft Word • Bachelor’s degree from an accredited college or university
    Mar 19, 2023
    Full time
    Job description Under direct supervision, performs a wide range of office administration duties for assigned functions or program areas, duties may be complex in nature and may involve access to confidential information. May research, investigate, and/or resolve program data or issues. Drafts documentation, reports, or presentations. Represents program or unit and provides information and assistance to internal and external customers. Job Duties: Collects, compiles, and analyzes programmatic and operational data, and investigates underlining trends, irregularities, and possible causes for the change in data. • Documents underlying trends, irregularities, and possible cases for change in data • Evaluates data for quality and completeness. • Performs validation and testing ng of a plan to ensure adequacy. • Prepares reports, and makes recommendations or determinations based on analysis. • Processes and reconciles all payments from all license programs alongside along-side alongside all licensing team members to improve the licensing process. • Provide internal and external assistance to all customers. Preferred Qualifications and Skills: • Ability to demonstrate strong written and verbal communication skills. • Two years’ work experience providing direct customer service. • Two year’s work experience in regulatory or licensing-related programs • Proficient knowledge of Microsoft Outlook, Microsoft Excel, and Microsoft Word • Bachelor’s degree from an accredited college or university
    MCA-Merchandising Consultants Associates
    Retail Reset Merchandisers
    $15.00 - $20.00 hourly
    MCA-Merchandising Consultants Associates
  • Longueuil, QC, Canada
  • MCA is looking for a team of experienced Merchandisers to help reline and reset various categories within large retail stores in   Longueuil, QC.   This is your chance to expand your reline experience across industry leading brands. Enjoy part time hours, where you can expect to work between the hours of hours 9:00am and 5:00pm, Monday through Friday. Starting early February 2023 Short term contract with the possibility to join different projects within the company Work with great team members and leaders
    Feb 16, 2023
    Part time
    MCA is looking for a team of experienced Merchandisers to help reline and reset various categories within large retail stores in   Longueuil, QC.   This is your chance to expand your reline experience across industry leading brands. Enjoy part time hours, where you can expect to work between the hours of hours 9:00am and 5:00pm, Monday through Friday. Starting early February 2023 Short term contract with the possibility to join different projects within the company Work with great team members and leaders
    Better Speech
    Remote Speech Language Pathologist
    $65.00 - $80.00 hourly
    Better Speech
  • Remote
  • We are currently looking for SLPs in British Columbia, Ontario, and Alberta to provide teletherapy services to both pediatric and adult clients! Be a part of a private practice setting without having to deal with the overhead of your own business!  What makes Better Speech special?  We can quickly fill your calendar, based on your desired availability 5 hours/week minimum required  Collaboration with our team of SLPs from around the world 100% remote and flexible, independent contractor positions We get a true mix of clients - so you'll treat all ages Better Speech is a highly ranked and respected service by other SLPs - we're rated 4.9 stars by your fellow SLPs. 
    Feb 06, 2023
    Contractor
    We are currently looking for SLPs in British Columbia, Ontario, and Alberta to provide teletherapy services to both pediatric and adult clients! Be a part of a private practice setting without having to deal with the overhead of your own business!  What makes Better Speech special?  We can quickly fill your calendar, based on your desired availability 5 hours/week minimum required  Collaboration with our team of SLPs from around the world 100% remote and flexible, independent contractor positions We get a true mix of clients - so you'll treat all ages Better Speech is a highly ranked and respected service by other SLPs - we're rated 4.9 stars by your fellow SLPs. 
    Paul Teoh Chartered Professional Accountants
    Junior Accountant / Auditor
    $53,000.00 - $65,000.00 yearly
    Paul Teoh Chartered Professional Accountants
  • Calgary, AB, Canada
  • Who Are We? In an industry where the day-to-day can become mundane, we are a one-of-a-kind firm. Our mission at Paul Teoh Chartered Professional Accountants is to better lives and entire communities by redefining how financial reporting can drive decisions.  We are a small seven person team of adventurers based out of Calgary who believe that public practice accounting has the potential to shape the future by providing proper clarity and peace of mind in an increasingly difficult world.  Despite being geographically far from our clients, we continue to be sought out because of the reputation for our unconventional approach, belief in people, and commitment to helping clients achieve their long-term dreams and aspirations.  We believe in the growth potential of our team and of our clients.  We strive to use our gifts and shared knowledge to create a better world for the next generations to come. We are fortunate to be able to contribute so meaningfully to the communities we work with – whether through presenting at annual general assemblies, or working on-site side-by-side with clients to understand their true situations.  We get to travel to incredibly beautiful places that few Canadians have the opportunity to see.  The small size of our team allows for inclusion and oneness. About the Role As a Junior Accountant, you will be traveling onsite to small communities (50 to 1,000 people) in the Northwest Territories while working with an engagement team to complete audits for First Nations and their subsidiaries.  You will be introduced to clients and begin building an understanding of the issues they face and the goals they hope to achieve.  Your role in the audit will be fundamental – testing all aspects of the financial statements as well as clients’ internal controls. Among our Calgary clients, you will also be building a more contemporary public practice skillset – working with our diverse set of owner-managed businesses and non-profits.  You may be performing everything from bookkeeping among different software, to assurance and compilation engagements, to completing corporate and personal tax returns.  You will learn how we provide peace of mind by “Making Business Fun” for our entrepreneurial clients, in addition to helping them advance towards their own goals. What Your Day-to-Day Will Look Like Work within an engagement team to perform audit testing and prepare audit working papers Engage with clients directly – assisting and performing bookkeeping tasks (including fund accounting), primarily using Sage 50 When required, assist with compilation, review, and tax engagements – as an individual, or as part of a team Discuss workflow updates during weekly check-in meetings Track billable/non-billable time spent on a daily basis What You Need to Succeed You have a Bachelor’s degree (or equivalent) in accounting You have at least one year of accounting experience and/or in a customer-facing role You are legally eligible to work in Canada You can work from our head office in Calgary when required You hold a genuine desire to embrace the opportunity of travel and reside in Northern Canada for one to three weeks at a time You are easy-going and adaptable to accommodate for the challenges that remote communities may face You have excellent communication skills, both written and verbal You believe in the importance of delivering quality client service You are tech-savvy and an independent learner You are structured, organized, and can manage your own timelines within a flexible working-from-home policy You enjoy working with others to solve problems Your past experience with Sage 50 or another accounting system would be an asset (although not required) You are humble and eager to learn from others’ perspectives You have an interest in Indigenous culture and related issues Why Join Us? Hold an unconventional career as an accountant – help make the world a better place, while enjoying adventure and meeting new people Endless opportunities for growth – freedom to shape your career in the way that best fits you Mentorship and coaching – we work without ego and are constantly looking for ways to upskill our team, on both a professional and personal level Competitive salary and a flexible private health spending benefits plan – fair compensation and personal wellbeing are of importance to us Starting with three weeks vacation and unlimited banked time off – we value work life balance Gratitude and supportiveness – employee recognition awards, biweekly teambuilders; we have a culture of genuine care and appreciation for one another Flexible work hours – we maintain core operating hours, but with the ability to structure your day based on your personal needs Enjoy learning on-the-job – spanning a wide range of topics, methodologies, and industries Our Values Rapport Builders – We build relationships based on seeking first to understand. Adaptable and Reliable – We are solution-oriented professionals who know how to adapt as needed. Purposeful Efforts – We share our hard-won knowledge to help clients achieve their big picture goals. Growth Mindset – We truly believe in the unlimited potential of people, whether for our team or for our clients. What’s Next? Your application will be reviewed and those moving to the next step will be asked to complete a brief one-way video interview where you may respond on your own time Successful candidates will then be asked to schedule an interview to meet in-person
    Jan 25, 2023
    Full time
    Who Are We? In an industry where the day-to-day can become mundane, we are a one-of-a-kind firm. Our mission at Paul Teoh Chartered Professional Accountants is to better lives and entire communities by redefining how financial reporting can drive decisions.  We are a small seven person team of adventurers based out of Calgary who believe that public practice accounting has the potential to shape the future by providing proper clarity and peace of mind in an increasingly difficult world.  Despite being geographically far from our clients, we continue to be sought out because of the reputation for our unconventional approach, belief in people, and commitment to helping clients achieve their long-term dreams and aspirations.  We believe in the growth potential of our team and of our clients.  We strive to use our gifts and shared knowledge to create a better world for the next generations to come. We are fortunate to be able to contribute so meaningfully to the communities we work with – whether through presenting at annual general assemblies, or working on-site side-by-side with clients to understand their true situations.  We get to travel to incredibly beautiful places that few Canadians have the opportunity to see.  The small size of our team allows for inclusion and oneness. About the Role As a Junior Accountant, you will be traveling onsite to small communities (50 to 1,000 people) in the Northwest Territories while working with an engagement team to complete audits for First Nations and their subsidiaries.  You will be introduced to clients and begin building an understanding of the issues they face and the goals they hope to achieve.  Your role in the audit will be fundamental – testing all aspects of the financial statements as well as clients’ internal controls. Among our Calgary clients, you will also be building a more contemporary public practice skillset – working with our diverse set of owner-managed businesses and non-profits.  You may be performing everything from bookkeeping among different software, to assurance and compilation engagements, to completing corporate and personal tax returns.  You will learn how we provide peace of mind by “Making Business Fun” for our entrepreneurial clients, in addition to helping them advance towards their own goals. What Your Day-to-Day Will Look Like Work within an engagement team to perform audit testing and prepare audit working papers Engage with clients directly – assisting and performing bookkeeping tasks (including fund accounting), primarily using Sage 50 When required, assist with compilation, review, and tax engagements – as an individual, or as part of a team Discuss workflow updates during weekly check-in meetings Track billable/non-billable time spent on a daily basis What You Need to Succeed You have a Bachelor’s degree (or equivalent) in accounting You have at least one year of accounting experience and/or in a customer-facing role You are legally eligible to work in Canada You can work from our head office in Calgary when required You hold a genuine desire to embrace the opportunity of travel and reside in Northern Canada for one to three weeks at a time You are easy-going and adaptable to accommodate for the challenges that remote communities may face You have excellent communication skills, both written and verbal You believe in the importance of delivering quality client service You are tech-savvy and an independent learner You are structured, organized, and can manage your own timelines within a flexible working-from-home policy You enjoy working with others to solve problems Your past experience with Sage 50 or another accounting system would be an asset (although not required) You are humble and eager to learn from others’ perspectives You have an interest in Indigenous culture and related issues Why Join Us? Hold an unconventional career as an accountant – help make the world a better place, while enjoying adventure and meeting new people Endless opportunities for growth – freedom to shape your career in the way that best fits you Mentorship and coaching – we work without ego and are constantly looking for ways to upskill our team, on both a professional and personal level Competitive salary and a flexible private health spending benefits plan – fair compensation and personal wellbeing are of importance to us Starting with three weeks vacation and unlimited banked time off – we value work life balance Gratitude and supportiveness – employee recognition awards, biweekly teambuilders; we have a culture of genuine care and appreciation for one another Flexible work hours – we maintain core operating hours, but with the ability to structure your day based on your personal needs Enjoy learning on-the-job – spanning a wide range of topics, methodologies, and industries Our Values Rapport Builders – We build relationships based on seeking first to understand. Adaptable and Reliable – We are solution-oriented professionals who know how to adapt as needed. Purposeful Efforts – We share our hard-won knowledge to help clients achieve their big picture goals. Growth Mindset – We truly believe in the unlimited potential of people, whether for our team or for our clients. What’s Next? Your application will be reviewed and those moving to the next step will be asked to complete a brief one-way video interview where you may respond on your own time Successful candidates will then be asked to schedule an interview to meet in-person

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